How to Bulk Update or Replace Individuals in Custom Groups
1. Access the Custom Group Upload Area
You can update Custom Groups from either All Initiatives or a Single Initiative:
- Single Initiative Level:
- Go to: Single Initiative > Audiences > Custom Groups
- Select a Custom Group > Click Details > Upload XLS
- All Initiatives Level:
- Go to: Audiences > Custom Groups
- Select a Custom Group > Click Details > Upload XLS
2. Upload the Updated XLS File
- Download the Individuals Import Template for reference.
- Ensure that all individuals in the file already exist in ChangePlan (email addresses must match system records).
- Upload your updated XLS file.
3. Choose an Import Option
After uploading the file, select one of the following:
- Add Individuals (Default)
- Adds new individuals to the Custom Group.
- Existing members remain in the group.
- Replace Current List (New)
- Removes all current members and replaces them with individuals in the uploaded file.
- Individuals not in the new file are automatically removed.

Where This Feature Applies
- Org Chart Groups:
- Go to: Audiences > Org Chart Groups > Select a Group > Details > Upload XLS
- Custom Groups:
- Upload individuals directly and select either Add or Replace.
Why Use This Feature?
✔ Saves Time – No need to manually remove individuals before adding new ones.
✔ Ensures Accuracy – Keeps your Custom Groups up to date.
✔ More Control – Choose to add or replace members in bulk.