How to Bulk Update or Replace Individuals in Custom Groups
1. Access the Custom Group Upload Area
You can update Custom Groups from either All Initiatives or a Single Initiative:
- Single Initiative Level:
 - Go to: Single Initiative > Audiences > Custom Groups
 - Select a Custom Group > Click Details > Upload XLS
 
- All Initiatives Level:
 - Go to: Audiences > Custom Groups
 - Select a Custom Group > Click Details > Upload XLS
 
2. Upload the Updated XLS File
- Download the Individuals Import Template for reference.
 
- Ensure that all individuals in the file already exist in ChangePlan (email addresses must match system records).
 
- Upload your updated XLS file.
 
3. Choose an Import Option
After uploading the file, select one of the following:
- Add Individuals (Default)
 - Adds new individuals to the Custom Group.
 - Existing members remain in the group.
 
- Replace Current List (New)
 - Removes all current members and replaces them with individuals in the uploaded file.
 - Individuals not in the new file are automatically removed.
 

Where This Feature Applies
- Org Chart Groups:
 - Go to: Audiences > Org Chart Groups > Select a Group > Details > Upload XLS
 
- Custom Groups:
 - Upload individuals directly and select either Add or Replace.
 
Why Use This Feature?
✔ Saves Time – No need to manually remove individuals before adding new ones.
✔ Ensures Accuracy – Keeps your Custom Groups up to date.
✔ More Control – Choose to add or replace members in bulk.