Who this is for: Admins
The change effort questionnaire has 12 questions that place each initiative on the change effort heatmap. Questions 1 to 6 measure the scope of the change and questions 7 to 12 measure how ready people are to absorb it. You can reword questions and answers and set the points each answer scores.
Edit the questionnaire
- Click Settings in the left menu and open the Assessment tab.
- Go to the Change effort section.
- Click a question. Its answers open in the right-hand panel.
- Edit the question or answer wording, and set the point value for each answer.
- Save your changes.
You can also edit the Assessment result text that's shown with each initiative's change effort result.
Questions 1 to 6: scope of change
These questions measure how large the change is. A bigger change means higher change effort.
- Low scores (smaller scope) move the result down the y axis, towards green on the heatmap.
- High scores (bigger scope) move the result up the y axis, towards red on the heatmap.
By default, the answers are listed in Settings in this order:
- Extremely low level (red on heatmap)
- Low level
- Moderate level
- High level
- Extremely high level (green on heatmap)
Questions 7 to 12: ability to absorb change
These questions measure how ready people are to adopt the change. More readiness means lower change effort.
- Low scores (people less ready) move the result right along the x axis, towards red on the heatmap.
- High scores (people more ready) move the result left along the x axis, towards green on the heatmap.
By default, the answers are listed in Settings in this order:
- Extremely high level (green on heatmap)
- High level
- Moderate level
- Low level
- Extremely low level (red on heatmap)
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Still stuck?
Email support@changeplan.co with a screenshot of what you see, and we'll help.
Last updated: 21 October 2026