Who this is for: Admins and change practitioners
ChangePlan only emails people in a few situations. Use this list to know who will get an email and when, before you add activities, pulse checks or users.
Emails ChangePlan sends
Email | Who gets it | When it's sent |
Pulse check | The target audience only | At an activity's due date, if you turned the pulse check on in the • Add activity panel. Or on its own, when you create one with • Pulse check on the initiative's activities |
Activity delivery confirmation | The activity's deliverers and owners | At the activity's due date and time, asking them to confirm the activity is complete |
New user invitation | The new user | When an admin adds them in Settings > Users |
Access granted | The existing user | When they're given access to an initiative or portfolio |
Password reset | The user | When they reset their password |
Pulse checks gather readiness and adoption data. Hidden initiatives never send pulse checks or activity messages.
Actions that don't send emails
- Adding an audience to an initiative
- Adding an affected audience to an impact
- Creating a risk
- Reaching go-live
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Still stuck?
Email support@changeplan.co with a screenshot of what you see, and we'll help.
Last updated: 20 October 2026